🔮 Community Success Manager
Clubhouse is a new type of social product based on voice. It allows people everywhere to talk, tell stories, develop ideas, deepen friendships, and meet interesting new people around the world.
We launched in private beta two months ago, and the response has been very exciting. Our early users love the product and we have been featured in publications like The New York Times, Forbes, The Telegraph, TechCrunch, The Information, CNBC, and WIRED — as well as a huge range of thoughtful blog posts.
Today, we are a small and productive team with a strong background in consumer products. We studied engineering at Stanford, built early products at Google and Pinterest, and have founded and sold multiple venture-backed startups. We are well funded, with recent backing from top-tier VCs and many of the best angel investors in Silicon Valley.
As we look towards a broader release of Clubhouse, we are seeking to add a few extraordinary people to our core team in both part-time and full-time roles.
Who you are
You put users first.
You care deeply about people, seek to understand their perspectives, and can deeply empathize with others. You love being the voice of the customer, and have often found yourself doing this in other roles. You get great satisfaction from helping people.
You understand people.
You have a knack for identifying people’s needs and wants, even when they can’t quite articulate them. You understand how feelings, lived experiences and emotions can affect each user and situation. You think not just about answers, but about how something will make someone feel.
You’re a strong communicator.
You’re an expert in precise, concise, and empathetic communication tailored to diverse audiences. You excel at written communication. You quickly grasp new product features, policies, and processes, and can explain them to users with ease.
You enjoy creating novel processes and systems.
You’re analytical, organized, and results-oriented. You can work backwards from goals to identify the key activities required, set up processes to see them through, and systems to track progress. You can manage ambiguity, adapt quickly, and constantly strive for greater efficiency.
You’re self-driven, scrappy, and entrepreneurial.
You thrive in fast-paced environments where new issues can arise without notice. You enjoy new challenges, are comfortable not knowing the answer to something, and excited to find solutions.
You love what you do
and may find yourself thinking and working at odd hours— not because you feel you have to, but because you’re excited to create something with a big impact on the world. You rise to the challenge in time-sensitive situations.
You have good values and care about doing the right thing.
You value people with strong ethics and go out of your way to make others feel welcome. You enjoy hanging out with your teammates, are low-ego, and make the workplace more fun.
What you will do
You’ll have a big impact on user experience.
In your role, you will communicate with Clubhouse users directly and be responsible for addressing their questions, requests, and concerns. You’ll identify important issues and themes and provide input for product, policy, and process changes. Your role will be critical in continuously ensuring that we are building an amazing platform for our users.
You’ll be a direct resource and a manager.
You’ll address user needs via email, social platforms, and other channels to deliver timely resolutions. You’ll also be critical in managing support, setting goals, tracking performance, and interfacing with team members across operations, product, and engineering to resolve issues.
You’ll help architect user support systems.
You’ll work with the team to design and implement a comprehensive support system, utilizing existing tools (e.g., e-mail, customer service platforms) and developing new ones (e.g., a knowledge center). You’ll create user support policies and processes that will scale with the company.
You’ll shape the product and culture.
As a critical voice on user experience, you will help translate your knowledge into and launch new community initiatives. You’ll see firsthand the impact on policies and product features and how users engage with each other and the product. Your perspective and voice will always be heard.
You’ll be an owner.
We believe in hiring amazing people and giving them as much responsibility as they can handle. Whether you’re working with the trust and safety team to address a user concern or proposing a process change to delight users, we will trust your judgment, give you autonomy, and always have your back.
You’ll create something meaningful.
Social products allow people to connect in ways that were never before possible. At Clubhouse, you’ll be figuring out something entirely new for the world—a positive product that brings diverse people together for deep and meaningful conversations, creates new relationships, builds empathy, entertains, and helps people develop ideas that can change their lives.
As an early employee at Clubhouse you will be a critical part of our core team and have a huge influence over the direction of the company. We will compensate you well, invest deeply in your development, and do everything we can to make sure this is the single best work experience of your life.
If you think you might be a good fit for our team, we’d love to hear from you. Please contact us with a resume or link to a professional profile, along with a brief explanation of your interest. 🙏